FAQ

What types of clothing does INFYNIT offer?

INFYNIT provides a curated selection of stylish and versatile clothing, focusing on fashion-forward designs that combine comfort and trendiness. Our offerings include standout pieces such as the Backless Bandeau and One Shoulder Top, suitable for various occasions.

What is your return policy?

We have a 14-day return policy, which allows customers to request a return within 14 days of receiving their item. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. Please contact us to initiate the return process.

How long does shipping take?

All orders are processed within 1-3 business days. Estimated delivery times are as follows: local orders within Malaysia typically take 2-5 business days, while international orders may take 7-14 business days, depending on the destination.

Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the delivery progress of your order.

What should I do if my order is damaged or incorrect?

If you receive a damaged item or the wrong product, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work towards a resolution to ensure your satisfaction.

Are there any customs fees for international orders?

Yes, international orders may be subject to customs fees or import duties, which are the responsibility of the buyer. We recommend checking with your local customs office for more information regarding potential charges.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.